Copilot Pro active in billing but account unable to upgrade Copilot

[akankshya16]

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Hi,

I recently subscribed to GitHub Copilot Pro and the payment was successfully processed.

My billing page shows:
• Copilot Pro – Active subscription
• Monthly payment: $10
• Next payment: Apr 07, 2026

However, when I go to the Copilot settings page it shows the message:

“Your account is unable to upgrade Copilot. Please contact Support.”

Because of this, I cannot activate Copilot even though the subscription is active.

I have already opened a support ticket and shared my invoice and payment receipt, but I have not received a response yet.

Could someone please help review my account and check if there is a restriction preventing Copilot activation?

Thank you.